Support
Find setup instructions below or contact support.
Email support
Send your question to support@streamwearsirl.com.
Email supportDiscord support
Post your question in the #support channel.
Join DiscordSetup and troubleshooting
Connect your glasses
- Pair your glasses in Meta AI. Install the Streamwears beta for your phone.
- Open Studio → Glasses → Start preview. Follow the on-screen instructions and allow camera access.
- Close Meta AI, return to Streamwears and tap Start preview.
Wait for actual glasses video before going live. iPhone setup · Android Developer Mode setup · Watch the iPhone demo
The camera preview is blank
Check that you selected the right camera in Studio and allowed the required permissions. For glasses, confirm they’re connected in Meta AI, then close Meta AI and try Start preview again.
If there’s still no picture, close Streamwears completely, reopen it and start the preview again. Check for app and glasses updates.
Use your phone camera
In Studio, choose your phone camera and tap Start preview. Allow camera and microphone access when asked.
On iPhone, check Streamwears permissions in Settings. On Android, open Settings → Apps → Streamwears → Permissions. Menu names can vary by phone.
Connect a streaming platform
- Open Destinations and choose your platform.
- Sign in and approve the connection.
- Select your destinations, add a title, then return to Studio.
Supported account connections don’t require you to copy stream keys. The platform may have its own requirements for live access. Instagram’s automatic connection is available on iPhone.
I can’t go live
Make sure you can see the camera preview, your internet connection works, and a connected destination is selected. If an account says reconnect required, connect it again in Destinations.
If you changed your platform password or removed Streamwears access, you may need to authorize the connection again.
Do I need a Streamwears account?
You don’t need a separate Streamwears account to open the app. Sign in to your streaming platform when you want to connect it in Destinations.
Support requests
- Your phone model and iOS or Android version.
- Your Streamwears version and glasses model, if you’re using glasses.
- The streaming platform and what you tapped before the problem.
- The exact error message, or a screenshot with personal details covered.
Don’t send passwords, stream keys or access tokens. If we need a video, use the private video sharing tool and share the viewing link with support.
Beta setup